We’re always here when your site needs us.
Monitoring that alerts us first, engineers who know your setup, and a phone number that a person answers. Support is included in every plan, not sold as a tier.
Monitored every minute
Three ways to reach us. All of them reach a person.
Fastest for anything urgent. Send the site and the symptom and we will look immediately.
Best for anything with detail: logs, screenshots, a list of changes you want made.
Phone
For emergencies and for the conversations that are quicker spoken than typed.
What you can expect, and when.
These are the targets we hold ourselves to. Site-down issues jump the queue regardless of plan.
| Type of request | Business hours | Out of hours |
|---|---|---|
| Site or email down | Within 15 minutes | Within 30 minutes, on-call engineer |
| Degraded performance | Within 1 hour | Same night if it is affecting visitors |
| Backup restore | Within 1 hour | Within 2 hours |
| Configuration change | Same business day | Next business morning |
| General question | Within 4 hours | Next business morning |
Moving to us is our job, not yours.
We do this every week. Sites, databases and mailboxes, tested before anything changes for your visitors.
Audit
We look at your current host, your site and your mailboxes and list anything that needs attention.
Copy
Files, databases and mail are copied to our servers and run on a temporary address.
Review
You click through the staged site and mail, and tell us what looks wrong.
Switch
DNS changes at a quiet hour. We watch traffic settle and keep the old host live as a fallback.
The maintenance you do not have to ask for.
Uptime monitoring
Checks every minute from multiple locations, alerting engineers before you notice.
Backups and restores
Daily off-site backups kept 30 days. Restores are free, however often you need them.
Security patching
Operating system and platform patches applied on a monthly cycle, urgent ones immediately.
Capacity checks
We watch CPU, memory and disk and tell you before you run out, not after.
Change notes
Anything we change on your server is written down and sent to you.
Emergency help
Hacked site, expired certificate, mail rejected: we take it from you and fix it.
Support, answered.
Something wrong right now?
Message us with the site address and what you are seeing. We will look at it straight away.