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Website care

Someone looking after your website every month.

Hosting keeps your site online. Care keeps it working: malware cleaned up, updates tested, small jobs done the same week, and new features built when you need them. One monthly package, one team, no hourly haggling.

Talk to us about care → See the packages
Website care dashboard showing update status, malware scans, backups and completed support tasks Cleaned · Updated · Improved
Same weekSupport tasks completed
MalwareRemoval included, not extra
MonthlyUpdates tested on staging
No lock-inCancel any month
What care covers

The work a website needs after launch.

Most sites are fine for a year, then quietly rot: plugins go stale, a form stops sending, a page needs changing and nobody has time. Care is the answer to all of that.

Malware removal

If your site is hacked, defaced or flagged by Google, we clean it, close the hole, and get the warnings removed. Included in every package, however many times it happens.

Updates and patching

Core, theme and plugin updates applied on staging, checked, then pushed live. If one breaks something, we fix it, not you.

Support tasks

Text changes, new pages, image swaps, PDF uploads, a broken form, a redirect. Send them over and they are done, usually the same week.

Feature development

A booking form, a filtered product list, a new landing page template, an integration with your CRM. Development hours are part of the higher packages.

Speed and health checks

We watch Core Web Vitals, broken links, 404s and error logs, and act on what we find rather than sending you a report to interpret.

Full website management

On the top package we simply own the site: hosting, email, content, updates, security and improvements. You email a request and it is handled.

Security overview showing a malware scan, firewall status and clean site result
Rescue

Hacked, defaced or blocked? Start here.

We clean infected sites every month. Most are WordPress installs with an outdated plugin, and most are recoverable the same day. We remove the malware, patch the entry point, then harden the site so it does not happen again.

  • Malware and backdoor removal, file by file
  • Google Safe Browsing and blocklist removal requests
  • The entry point found and closed, not just cleaned
  • Hardening afterwards: logins, permissions, firewall rules
Get an emergency clean-up
Website change requests and completed development tasks listed in a project board
How requests work

Send the request, we do the work.

No portal to learn and no forms to fill in. Email or WhatsApp what you need, we confirm it is inside your package, and it goes into the week’s queue. Anything bigger gets a quote before we start.

  • Small tasks completed the same week, urgent ones the same day
  • A monthly note of everything we changed
  • Unused hours roll over for one month
  • Anything out of scope is quoted, never billed by surprise
Packages

Three levels of looking after.

Every package includes malware removal, updates and backups. What changes is how much of your time we take off your hands.

Essential care

Keep the site safe and current, nothing more.

  • Monthly updates on staging
  • Malware scanning and removal
  • Daily backups and restores
  • Uptime and error monitoring
  • 1 hour of support tasks a month
Talk to us
Most chosen

Website care

For sites that change regularly and cannot wait.

  • Everything in Essential
  • 4 hours of support tasks a month
  • Content and page updates
  • Speed and Core Web Vitals work
  • Priority queue, same-day for urgent
Talk to us

Full management

We own the site so nobody on your team has to.

  • Everything in Website care
  • 10 hours of development a month
  • New features and templates built
  • Hosting, email and domains managed
  • Monthly call and roadmap
Talk to us

Care pairs with any hosting plan, and works on sites hosted elsewhere too. See hosting plans.

Questions

Website care, answered.

Hosting covers the server: uptime, backups, security patching and the platform itself. Care covers the website: content changes, plugin conflicts, malware clean-up and new features. Many clients take both, but neither requires the other.
Yes, on all three packages. If a site keeps getting reinfected we will insist on fixing the underlying cause, which sometimes means replacing a plugin or an old theme, and we will quote that separately.
Anything that takes minutes rather than days: text and image changes, a new page from an existing template, a form field, a redirect, a plugin setting, a product update. Larger work becomes a development task, quoted before we start.
Yes. We audit it first and tell you honestly what state it is in. If something needs fixing before care makes sense, we say so and quote it once, rather than absorbing it quietly and doing a poor job.
Unused hours roll over for a month, and extra hours are billed at an agreed rate with your approval first. If it keeps happening, we will suggest moving you up a package instead.

Stop being your own webmaster.

Send us the site. We will audit it, tell you which package fits, and take the maintenance off your desk from next month.

Talk to us about care → How support works